LEAN TRADE SOLUTIONS LLC (hereinafter referred to as the "LEBAZAR") hereby provides the persons, who accepts this Offer through performing the actions specified below, with the services for receiving orders for the Goods through the site www.lebazar.uz and organization of their delivery (hereinafter referred to as the "Contract").
This document is a public offer which contains a proposal to conclude a Contract on provision of informational services for receiving orders for Goods through the site www.lebazar.uz and organization of their delivery.
TERMS AND DEFINITIONS.
LEBAZAR is a legal entity that has concluded a Contract with the SUPPLIER and represents the Supplier's Goods on the site www.lebazar.uz;
Agent/Shopper is a person who receives buyers’ orders through ShopperApp application, forms order in the supplier's store and delivers the goods to the buyer, and receives money from individuals for the delivery of the goods;
Supplier is a legal entity that sells goods to the population through the LeBazar System and receives money from individuals for the goods sold;
Buyer/Client is an individual who purchases the Supplier’s goods using the LeBazar System for final consumption purposes, and accepts the terms and conditions of the Public Offer published on the site www.lebazar.uz;
LEBAZAR System is the hardware and software set of organizational, informational and technical solutions provided by LEBAZAR, which ensures the reception of Clients’ orders on the site www.lebazar.uz and the sending of orders to the Agent;
Goods are the goods that are the property of the Supplier, the list of which is placed by LEBAZAR on the website www.lebazar.uz;
Order is an electronic request formed on the website www.lebazar.uz and submitted by the LEBAZAR’s buyer (contains the buyer's ID, list of goods, quantity of goods, price of goods and other data stored in the LEBAZAR System;
Receipt is a document, printed by the Supplier and issued to the Client after payment for the Goods;
Bank plastic card is a personalized payment instrument issued by the bank, which certifies that the card holder has an account in the relevant bank and gives the right to make payment without paying the cash.
Accept is the acceptance response of the person to whom the Offer is addressed;
Offer is a proposal addressed to one person, several specific persons or unspecified number of persons, containing all the essential terms and conditions of the Contract, from which the will of the person making the offer (the offerer) is seen, to conclude the Contract on the terms specified in the offer with anyone who responds;
Delivery is the courier services for the delivery of the Order to the Client.
SUBJECT OF THE CONTRACT
The Contract determines the procedure for making the order and delivering the Goods through the LeBazar system and is a Public Offer (hereinafter referred to as the "Offer") addressed to an unspecified number of persons.
Accept of this Offer is the payment made by the Buyer for the Goods ordered through the site www.lebazar.uz.
The Goods purchased through the LEBAZAR website shall not be covered by the campaigns for the return of the Goods purchased at a price higher than indicated in the Supplier's store, and the Client's loyalty card issued by the Supplier to the Client shall not be accepted.
The order of the Goods shall be performed by the Buyer through the site www.lebazar.uz using the LeBazar System. When registering the order, the Buyer undertakes to provide the following information:
surname, first name, middle name (in Russian);
actual delivery address of the Goods;
contact phone number;
name of the Goods, article, trademark, variety, number of items included in the set of the purchased goods, and the price of the goods;
additional information at the Buyer's discretion.
LeBazar shall not be responsible for the content and authenticity of the information provided by the Buyer when registering the Order.
The Buyer shall be responsible for the accuracy of the information provided when registering the Order.
Payment by the Buyer for the Order shall mean the Buyer's consent to the terms and conditions of the Public Offer.
All informational materials presented at www.lebazar.uz shall have the reference nature and cannot fully convey reliable information about certain properties and characteristics of the Goods. In the event that the Buyer has any questions regarding the properties and characteristics of the Goods, it must seek advice from the Supplier prior to registering the Order.
The Buyer shall have the right to edit the registration information about itself.
PAYMENT FOR ORDER
Payment for the Goods shall be made by a non-cash payment through the site www.lebazar.uz.
Non-cash payments shall be made by the Clients only in the following ways:
by transferring funds from the Client's bank plastic card through the Client's personal cabinet in the LeBazar System;
through the system of retail payments (online payment);
Final cost of the Order shall be communicated to the Buyer at the moment of confirmation of the Order on the site www.lebazar.uz.
The prices for the Goods and the delivery cost indicated on the website www.lebazar.uz may be changed unilaterally by LEBAZAR without notification of the Buyer.
The prices indicated on the website may not match the prices on the Supplier's shelf. In such cases, the last and correct price of delivery of the goods shall be the price indicated on the shelf of the Supplier (supermarket) and indicated in the receipt.
Payment for the Order must be made by the Buyer by transferring 100% of the Order cost, in the ways indicated in this Offer, immediately after the confirmation of the Order. Payment in cash shall be made by the Client to the Agent.
The amount of the cash receipt issued by the supplier after registration and collection of the order shall be the basis for the application of the terms and conditions of free delivery. That is, if the order amount has changed and exceeded the minimum limit when collecting the goods, the delivery amount will be free of charge. If the amount on the cash receipt became lower than the minimum order amount when collecting the goods, the order amount will be paid in accordance with the terms of delivery.
Refund of the Buyer's funds shall be made if rejection is grounded:
incomplete delivery of Goods;
delivery of Goods not specified in the order;
low-quality Goods delivered, the quality of which deteriorated during delivery process;
in other cases stipulated by the Contract.
Refund of the Buyer's funds shall be carried out within 10 working days from the date of rejection of the Goods in the following manner:
transferred to the bank plastic card from which the payment was made by the Supplier, if the order was canceled completely;
transferred by LEBAZAR to the virtual account of the Buyer in the Lebazar system in the form of bonuses, 1 bonus point is equal to 1 UZS, if the order was canceled partially.
DELIVERY OF GOODS
Delivery of goods shall be carried out within the Tashkent city with involvement of the third parties.
The time of delivery of the Goods shall be indicated in the Personal cabinet of the Client after payment of the Goods.
If the Buyer refuses the Order or its part at the time of delivery, the Buyer shall pay the cost of delivery and return of the Order to the store, except for the cases when Buyer reveals during acceptance of the delivered goods that the goods of improper quantity, range or set were delivered by the Agent’s fault to the Client.
LeBazar's obligation to deliver the goods to the Buyer shall be deemed fulfilled when the Agent delivers the Goods to the Client.
Upon receipt of the Order, the Client must inspect the Goods for compliance with the requested quantity, range and set of the Goods, as well as to check the expiration date of the Goods which have a limited shelf life.
Examination of the claims. Delivered Goods shall be submitted to the Buyer, and in the absence of the Buyer, to any person who presented or indicated by the Buyer as the Recipient of the Order. When submitting the Goods, the Courier, in order to prevent the fraud, shall have the right to request the documents identifying the identity of the recipient.
The ownership right for the Goods, as well as the risk of their accidental loss or damage, shall pass to the Buyer from the moment of submission of the Goods and the receipt to the Buyer. The Order shall be deemed delivered from the moment of submission of the Goods and the receipt to the Buyer. By accepting the Goods the Buyer confirms the fulfilment of the Order.
During periods of increased demand, goods may arrive with a delay of up to 7 days. This is because the service does not manage to cope with the flow of orders.
EXAMINATION OF THE CLAIMS.
LEBAZAR shall examine the Clients' claims if they are made in connection with:
incomplete delivery of Goods;
delivery of Goods not specified in the order;
low-quality Goods, the quality of which deteriorated during delivery process;
purchase of Goods at a price higher than that specified in the Supplier's store, if the price has not been changed in the LeBazar system.
In these cases, LEBAZAR will arrange delivery of the undelivered Goods, replacement of the Goods for the Goods corresponding to the Client's request in the LeBazar System. If it is impossible to fulfill one of these conditions, the funds shall be returned to the Client in the manner provided for in clause 6.1. of the Section 4 of the Contract.
If the Client has not made a claim at the time of acceptance of the Order, the Goods are considered to be fully and properly submitted to the Buyer.
Claims to the quality of the purchased Goods arising after payment and receipt of the Goods shall be considered in the following order:
1. Return of goods from the following categories can be made only within 2 hours after receipt:
- vegetables and fruits
- eggs/milk and dairy products
- meat and meat products
- fish and fish products
- bread and bakery products
- cakes and sweets
- frozen products
Upon expiration of this period LeBazar shall have the right not to return the above-mentioned goods.
In such cases, the Client shall have the right to return the goods by sending a direct appeal to the supplier in accordance with the Law of the Republic of Uzbekistan "On protection of consumer rights" and the rules of the relevant Supplier.
The return of goods from other categories can be made within 24 hours after receipt of the goods
3. The goods from the category that are not subject to return or exchange in case of opening and partial use
- Personal care products.
LIABILITY OF THE PARTIES
The Contractor shall not be liable:
for the quality of communication of telecommunications networks, as well as for delays and failures in the provision of telecommunication services that were not caused by LEBAZAR’s fault.
for downtime and interruptions in the process of rendering services related to disruptions in telecommunication services supplied (provided) to LEBAZAR and the Buyer by third parties.
if the improper quality of LEBAZAR services has arisen as a result of the Client’s inadequate fulfillment of the terms and conditions of the Offer.
for any losses caused to the Client for any reasons, including as a result of the use or inability to use the Service, or incurred as a result of errors, omissions, interruptions in operation, changes in functions, defects, delays in the operation of the LEBAZAR System during data transmission, and etc.
with respect to any (temporary and/or partial) disruptions, breaks, interruption or inaccessibility of the LEBAZAR System, which were not caused by LEBAZAR.
for damage incurred by the Client in connection with the disclosure by the Client of the password, ID, and other information.
for violation of delivery terms in the event when the Buyer provides incorrect data about itself when making the Order.
for improper use by the Buyer of Goods purchased through the site www.lebazar.uz.
LEBAZAR shall reserve the right to refuse the execution of a new Order to the Buyer in the event of refusal to receive previously ordered Goods for more than three times, which is equated to the abuse of rights.
LeBazar shall reserve the right to refuse the provision of services to any client with an immediate return of funds if they have already been paid, in cases if it thinks that it is unable to provide services in time and in a high-quality manner.
The Buyer shall be solely responsible for the content and reliability of the provided data.
The Parties shall not be liable for failure to perform or improper performance of obligations under this Contract, if such failure is caused by circumstances of force majeure that are beyond the control of the Parties, in particular: natural disasters, technical malfunctions, fires, mass disorders, revolutions, military actions, declaration of quarantine or other disasters occurring in areas officially recognized as being under the influence of the abovementioned circumstances.
DISPUTE RESOLUTION PROCEDURE
All disputes arising in the course of the fulfilment of this Contract will be preliminary considered by the Parties to the Contract through negotiations.
In case of failure to reach consent, the disputes will be considered in the order established by the current legislation of the Republic of Uzbekistan.
In all that is not provided for in this Contract, the Parties to the Contract shall be guided by the current legislation of the Republic of Uzbekistan.
CONFIDENTIALITY OF INFORMATION
LEBAZAR shall undertake to ensure the safety of personal data about the Buyer in accordance with the legislation of the Republic of Uzbekistan, not to disclose the Buyer's data to third parties not related to the fulfilment of the Contract without observing the corresponding confidentiality regime.
In order to conclude the Contract on the terms of this Offer, as well as for the proper fulfilment by LEBAZAR of the concluded Contract, the Buyer shall give its consent to LEBAZAR, as well as to persons authorized by LEBAZAR, to process its personal data. LEBAZAR shall undertake to ensure the confidentiality of personal data.
The Buyer is aware, and agrees that in order to conclude and fulfill the Contract, the personal data of the Buyer can be transferred by LEBAZAR on the terms of confidentiality to the courier services.
LEBAZAR shall have the right to record telephone conversations with the Buyer.
PROTECTION OF INTELLECTUAL PROPERTY.
All text information and graphic images posted on the LEBAZAR website shall be the property of LEBAZAR. The use of any such information and/or images by any third parties without the consent of LEBAZAR shall be the violation of the rights of LEBAZAR and may entail liability provided for by current legislation of the Republic of Uzbekistan.
The relations between the Buyer and the LEBAZAR, which are not regulated by this Contract, shall be subject to the legislation of the Republic of Uzbekistan.
The BUYER shall give its consent to LEBAZAR to process personal data specified by the BUYER when registering in the LEBAZAR system, as well as to perform actions stipulated by the Law of the Republic of Uzbekistan "On personal data".
In the event when the Buyer rises the questions and claims against LEBAZAR, the Buyer can declare about them in one of the following ways:
contact the LEBAZAR’s hot line 71 200 11 12;
in writing by mail to the following address of LEBAZAR: 100115, Tashkent city, Chilanzar district, 1-st Kvartal, house # 6.
LEBAZAR shall have the right at any time to make changes to the terms and conditions of this Offer by placing the text of this Offer in a new edition on the website www.lebazar.uz. The changes shall enter into force for Buyers and third parties from the date of placement of the Offer text in a new edition on the website of LEBAZAR www.lebazar.uz, or from the date specified in the Offer.
All taxes, other mandatory payments from the income derived from the delivery of Goods shall be paid by the Agent. LEBAZAR shall not be liable for Agent's non-payment of taxes and other mandatory payments.